LEGAL & POLICIES

Welcome to Irasva.

These Terms & Conditions ("Terms") govern your access to and use of the Irasva website at www.irasva.com and any related digital platforms, applications, services and features made available by Irasva (collectively, the "Platform").

The Platform is operated by Renaissance Global Limited, which operates the Irasva brand ("Irasva", "we", "us" or "our").

By accessing, browsing or using the Platform, creating an account, or placing an order through the Platform, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the Platform or place an order through it.

1. ABOUT THE PLATFORM
1.1
The Platform enables customers to browse, enquire about and purchase jewellery and related products and services offered by Irasva.

"Jewellery" includes pre-designed jewellery, jewellery set with diamonds and/or gemstones, and other products made available for purchase through the Platform.

1.2
You may access most areas of the Platform without registering an account. Certain features and services may require you to create an account or provide additional information.

1.3
These Terms should be read together with our other applicable policies, including:

Privacy Policy
Shipping Policy
Return, Exchange & Buyback Policy
Payment Policy
Any other policies, notices or terms displayed on the Platform

In the event of a conflict between these Terms and a specific policy applicable to a particular transaction, the terms of the specific policy will apply to that transaction to the extent of the conflict.

1.4
These Terms constitute an electronic record under applicable Indian law and do not require physical or digital signatures.

2. ELIGIBILITY
2.1
You may use the Platform and enter into transactions only if you are legally competent to enter into a binding contract under applicable law.

2.2
If you are under the age required to legally enter into a contract, you may use the Platform only with the involvement and supervision of your parent or legal guardian, and any purchase must be made by a person legally competent to enter into the transaction.

2.3
By using the Platform, you represent that the information provided by you is accurate, complete and current.

Irasva reserves the right to suspend or terminate an account where information provided by the user is materially inaccurate, misleading, fraudulent or incomplete.

3. USER ACCOUNT & REGISTRATION
3.1
Where registration is required, you agree to provide accurate and complete information and to keep such information updated.

3.2
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

3.3
You should immediately notify Irasva if you believe that your account or credentials have been accessed or used without your authorization.

3.4
Irasva reserves the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, in violation of these Terms or in a manner that may harm the Platform, Irasva or other users.

4. ACCEPTABLE USE
You agree that you will not use the Platform to:

Provide false, inaccurate or misleading information
Impersonate another person or entity
Misrepresent your affiliation with any person or organisation
Engage in fraudulent or unlawful activity
Attempt to gain unauthorised access to the Platform or another user's account
Circumvent or interfere with security features
Upload or transmit viruses, malware or other harmful code
Interfere with the operation or availability of the Platform
Use automated systems, bots or scraping tools to access or extract Platform content without our prior written permission
Post or transmit content that infringes the intellectual property or other rights of any third party
Upload or transmit personal information belonging to another person without lawful authority
Harass, threaten or abuse our employees, representatives, customers or other users
Use the Platform for any purpose that violates applicable law

5. PRODUCT INFORMATION & AVAILABILITY
5.1
We take reasonable care to ensure that product descriptions, images, specifications, prices and other information displayed on the Platform are accurate and up to date.
However, minor variations may occur between product images displayed on a screen and the actual product, including variations in colour, finish, appearance or size due to photography, lighting, display settings and manufacturing characteristics.

5.2
Jewellery containing natural diamonds, gemstones or other natural materials may have inherent variations in colour, clarity, texture, pattern and appearance. Such natural characteristics are not necessarily considered defects.

5.3
Product availability displayed on the Platform may change without notice. A product being displayed on the Platform does not guarantee that it will remain available for purchase.

5.4
Irasva reserves the right to discontinue, modify or limit the availability of any product, collection, service or offer at any time.

6. PRICING
6.1
Prices displayed on the Platform are in Indian Rupees and include applicable taxes unless otherwise stated.

6.2
While we take reasonable care to ensure that pricing information is accurate, errors may occasionally occur.

If a material pricing error is identified after an order has been placed, Irasva reserves the right to cancel the order and provide an appropriate refund where payment has already been received.

6.3
Prices may change from time to time based on factors including changes in metal prices, diamond and gemstone prices, taxes, duties, costs and other commercial considerations.
The price applicable to an order will be the price displayed at the time the order is successfully placed, subject to verification and acceptance by Irasva.

7. ORDERS & ORDER ACCEPTANCE
7.1
Placing an order through the Platform constitutes an offer by you to purchase the selected product or products.

7.2
Once an order is placed, you will receive an acknowledgement or confirmation through the contact details provided by you.

An order acknowledgement does not necessarily constitute final acceptance of the order.

7.3
Irasva reserves the right to accept, decline or cancel an order for reasons including:

Product availability
Pricing or product information errors
Payment issues
Inability to verify customer or transaction information
Suspected fraud or unauthorised activity
Delivery restrictions
Violation of these Terms
Other legitimate business or operational reasons

7.4
If an order is cancelled after payment has been received, Irasva will process the applicable refund in accordance with the applicable payment and refund procedures.

8. PAYMENT
8.1
Payments may be made through the payment methods made available on the Platform, including applicable cards, UPI, net banking and other authorised payment methods.

8.2
Payments may be processed through authorised third-party payment service providers.
You may be required to provide information necessary to complete the payment transaction. Such information may be subject to the privacy policy and terms of the relevant payment service provider.

8.3
Irasva does not guarantee the availability of any particular payment method at all times and may add, remove or modify payment options from time to time.

8.4
For payment-related terms, including available online and offline payment options, please refer to our Payment Policy.

9. DELIVERY
9.1
Delivery of products will be made to the address provided by you while placing the order.

9.2
Delivery timelines displayed on the Platform are estimates and may vary depending on product availability, order verification, destination, logistics conditions and other factors.

9.3
For security purposes, the recipient may be required to provide valid identification or other information at the time of delivery.

9.4
Irasva may use authorised logistics partners to fulfil deliveries.

9.5
For detailed information regarding delivery, packaging, insurance and damaged or tampered shipments, please refer to our Shipping Policy.

10. DELIVERY DELAYS & UNDELIVERED ORDERS
10.1
Irasva will make reasonable efforts to deliver your order within the estimated delivery period communicated at the time of purchase.

10.2
Delivery may be delayed due to circumstances outside our reasonable control, including extreme weather, natural disasters, strikes, civil disturbances, regulatory restrictions, transportation disruptions, technical failures or other Force Majeure Events.

10.3
If delivery cannot be completed due to incorrect or incomplete information provided by you, recipient unavailability, refusal to accept delivery or other circumstances attributable to you, additional delivery or re-delivery charges may apply where communicated by Irasva.

11. INSPECTION, DAMAGED & INCORRECT PRODUCTS
11.1
We take reasonable precautions to ensure that your jewellery reaches you securely and in good condition.

11.2
Customers are encouraged to inspect the package at the time of delivery for any visible damage or signs of tampering.

11.3
If you receive a damaged, defective or incorrect product, please notify Irasva within the period specified in our Return, Exchange & Buyback Policy.

11.4
Irasva may request photographs, videos, packaging details, delivery records or other information necessary to investigate the issue.

11.5
All claims are subject to verification and quality inspection.

12. RETURNS, EXCHANGES & BUYBACKS
All returns, exchanges and buybacks are governed by our Return, Exchange & Buyback Policy, as amended from time to time.
The applicable policy sets out:

By placing an order, you acknowledge and agree to the applicable Return, Exchange & Buyback Policy.

13. WARRANTIES & PRODUCT GUARANTEES
Where a product is covered by a warranty or guarantee, the applicable terms will be communicated with the product or otherwise made available by Irasva.

Any manufacturer-specific warranty or guarantee will be subject to the terms and conditions specified by the relevant manufacturer.

Normal wear and tear, accidental damage, misuse, neglect, unauthorised repairs, resizing or alterations may not be covered unless expressly stated otherwise.

14. JEWELLERY CARE & MAINTENANCE
Jewellery should be handled and maintained with appropriate care.

For post-purchase maintenance or assistance relating to jewellery purchased from Irasva, please contact our Customer Support team.

Customer Care: +91 85910 49076
Email: sales@irasva.com

Any maintenance, repair, resizing or other service will be subject to the applicable service terms and charges communicated at the time of the request.

15. INTELLECTUAL PROPERTY
15.1
All content available on the Platform, including but not limited to:

is owned by or licensed to Irasva or its respective rights holders and is protected by applicable intellectual property laws.

15.2
The Irasva name, logo and associated brand elements are proprietary to Irasva and/or its relevant rights holders.

15.3
You may not copy, reproduce, modify, distribute, publish, transmit, sell, license, create derivative works from or commercially exploit any Platform content without prior written permission.

15.4
Unauthorised use of Irasva's intellectual property may result in civil and/or criminal proceedings as permitted by applicable law.

16. USER-GENERATED CONTENT
Where the Platform permits customers to submit reviews, photographs, feedback or other content ("User Content"), you agree that:

You have the necessary rights and permissions to submit the content
The content does not violate any law or third-party rights
The content does not contain unlawful, abusive, defamatory or offensive material
The content does not contain personal information of another person without appropriate authority

By submitting User Content, you grant Irasva a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish such content for legitimate business, marketing and customer-experience purposes, subject to applicable law.

Irasva reserves the right to remove User Content that violates these Terms or applicable law.

17. ELECTRONIC COMMUNICATION
By using the Platform, you consent to receiving electronic communications from Irasva in connection with your account, orders, transactions, services and other interactions with us.
These communications may be sent by email, SMS, WhatsApp, telephone, notifications or other electronic channels.

Electronic communications will satisfy applicable legal requirements relating to written communication, where permitted by law.

Marketing communications will be governed by your preferences and our Privacy Policy.

18. PRIVACY
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store and share personal information.

Please review the Privacy Policy before using the Platform or providing personal information to us.

19. THIRD-PARTY LINKS & SERVICES
The Platform may contain links to websites, applications or services operated by third parties.

These links are provided for convenience and do not imply endorsement by Irasva.
Irasva is not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of such third-party services will be governed by their respective terms and policies.

20. PLATFORM AVAILABILITY
We endeavour to keep the Platform available and functioning properly. However, we do not guarantee that the Platform will always be available, uninterrupted, error-free or free from viruses or other harmful components.

The Platform may occasionally be unavailable due to maintenance, upgrades, technical issues or circumstances beyond our reasonable control.

21. DISCLAIMER
To the maximum extent permitted by applicable law, the Platform and its content are provided on an "as available" basis.

We take reasonable care to ensure the accuracy and reliability of information on the Platform, but do not warrant that all information will always be complete, current or error-free.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

22. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Irasva shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of, or inability to use, the Platform or services.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under applicable law.

23. INDEMNITY
To the extent permitted by applicable law, you agree to indemnify and hold harmless Irasva, Renaissance Global Limited and their respective directors, employees, representatives, service providers and affiliates from claims, losses, liabilities, damages, costs and expenses arising from:

Your breach of these Terms
Your misuse of the Platform
Your violation of applicable law
Your infringement of the rights of another person or entity
Fraudulent or unauthorised activity carried out through your account

24. FORCE MAJEURE
Irasva shall not be considered in breach of these Terms where performance of an obligation is delayed or prevented by circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

Natural disasters
Fire
Flood
Epidemics or pandemics
War or civil unrest
Strikes or labour disruptions
Government restrictions
Regulatory changes
Transportation disruptions
Internet or telecommunications failures
Cybersecurity incidents
Power failures
Other events beyond the reasonable control of Irasva

Irasva will make reasonable efforts to resume performance as soon as practicable after such circumstances cease.

25. SUSPENSION OR TERMINATION
Irasva may suspend or terminate your access to the Platform or your account if:

You breach these Terms
You engage in fraudulent or unlawful activity
Your use of the Platform creates a security risk
Your activity may harm Irasva or another user
Required by law or a governmental authority
We discontinue the relevant service or Platform

Termination will not affect rights or obligations that accrued before termination.

26. CHANGES TO THESE TERMS
Irasva may modify these Terms from time to time to reflect changes in our business, Platform, services, technology or applicable laws.

The updated Terms will be published on the Platform with the revised "Last Updated" date.
Your continued use of the Platform following the publication of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Where required, we will provide additional notice or obtain any legally required consent.

27. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue to remain in effect.

28. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.

29. DISPUTE RESOLUTION
Any dispute, controversy or claim arising out of or relating to these Terms or a transaction conducted through the Platform shall, where applicable, be resolved in accordance with the applicable laws of India.

Where the parties agree to arbitration, such arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The seat and venue of arbitration shall be Mumbai, Maharashtra, unless otherwise agreed in writing by the parties.

Nothing in this clause shall prevent a party from seeking urgent interim or statutory relief from a court or authority having appropriate jurisdiction.

30. JURISDICTION
Subject to applicable law and the dispute-resolution provisions above, courts having appropriate jurisdiction in Mumbai, Maharashtra shall have jurisdiction over disputes arising in connection with these Terms.

31. CONTACT US
For any questions, concerns or assistance relating to these Terms, your orders or the Platform, please contact us:
Irasva
Operated by: Renaissance Global Limited
Customer Care: +91 85910 49076
Email: sales@irasva.com
Website: www.irasva.com

For privacy-related concerns, please refer to our Privacy Policy and the grievance contact details provided therein.

RELATED POLICIES
Please also refer to:

Privacy Policy | Payment Policy | Shipping Policy | Return, Exchange & Buyback Policy

These policies form an important part of the terms applicable to your use of the Irasva Platform and purchase of products from Irasva.