Faq

Each Irasva piece is brought to life at our in-house facilities, where craftsmanship, attention to detail and quality come together to create jewellery made to be treasured.

Yes, we do offer a catalogue featuring our jewellery collections. To explore our latest designs and discover more from Irasva, you can also browse our website, follow us on Instagram, or visit us in-store.

If you'd like to try any of the products on, simply let us know which treasures have caught your eye, and we'll whisk them right to your doorstep with our complimentary Try @ Home service. Unwind, explore, and find the piece that speaks to your unique style.

Absolutely. With our complimentary Try at Home service, you can experience selected Irasva jewellery from the comfort of your home. Simply let us know which pieces have caught your eye, and our team will arrange a Try at Home appointment, subject to availability and serviceable locations. Unwind, explore and find the piece that speaks to your style.

We don't have additional discounts available at all times. However, from time to time, we may have special promotions or exclusive offers. Join our mailing list to stay updated on our latest offers, launches and events.

Yes, of course. You can customise the gold karatage and the diamond colour-clarity combination as per your choice. In case you do not have something specific in mind, our team would be happy to understand your requirements and make a few recommendations accordingly. You can also visit Bespoke section and fill in the details and we will get in touch with you

We offer Irasva Gift Vouchers in selected denominations. You may purchase any available denomination and in any combination of your choice, subject to availability and applicable terms.

Yes, of course. Through our Bespoke service, you can customise selected jewellery designs to suit your preferences, including gold karatage and diamond colour and clarity combinations. If you don't have something specific in mind, our team will be happy to understand your requirements and make recommendations accordingly. You can also visit the Bespoke section on our website, submit your details and we'll get in touch with you.

Definitely. Selected jewellery can be customised with different gemstones, metals or specifications, subject to design feasibility. Share your requirements with our team and we'll be happy to explore the possibilities with you.

Yes. If your preferred ring size isn't available on the website, please contact our Customer Care Team and we'll be happy to assist you.

That's not a problem. You can refer to our Ring Size Guide or contact our store, and our team will be happy to guide you in finding the right size.

Rest assured, Irasva is committed to responsible diamond sourcing. Our diamonds are sourced through legitimate supply chains in accordance with applicable industry standards and regulations, including the globally recognised Kimberley Process Certification Scheme (KPCS) where applicable.

Your jewellery will arrive in an exclusive Irasva jewellery box, carefully packaged to protect your piece during transit. Your package will also include the relevant certificates and product documentation, wherever applicable.

Absolutely. Irasva diamond jewellery is accompanied by recognised certification from leading gemological laboratories such as IGI, GIA or SGL, depending on the product. Our gold jewellery is hallmarked in accordance with applicable BIS hallmarking requirements, giving you greater transparency and confidence in your purchase.

Yes, please contact our Customer Care Team if you have misplaced your original certificate. Where a duplicate certificate can be arranged, it will be issued subject to the applicable laboratory requirements and charges. A replacement certificate will be identified as a copy or duplicate by the issuing laboratory.

ertification depends on the product and type of diamond. GIA generally certifies loose diamonds, while IGI provides reports for both loose diamonds and jewellery. Where applicable, Irasva jewellery is accompanied by an IGI, GIA or SGL certified. If you require a particular certification for a specific product, please contact our team before placing your order and we'll confirm what is available.

Since some pieces of jewellery consist of multiple diamonds, the laboratory may provide a split clarity grade such as VVS–VS. This means that some diamonds in the piece may be graded VVS while others may be graded VS. The exact characteristics will be reflected in the applicable certification.

Yes, we do take old gold back, subject to evaluation and applicable terms. This service is currently available at our stores. Please contact your nearest Irasva store for details about the evaluation process and applicable rates.

Yes, we offer a selection of jewellery for men, including rings, cufflinks, kurta buttons and other pieces. You can contact us or visit an Irasva store to explore the current collection.

Irasva provides complimentary shipping within India on eligible orders. Gold coins and certain other products may be subject to separate shipping terms, which will be communicated at the time of purchase.

Each Irasva piece is crafted with care, and delivery timelines vary from product to product. The estimated delivery timeline applicable to your product will be displayed on the relevant product page and/or communicated to you after your order is confirmed. Made-to-order, customised and bespoke jewellery may require additional time.

We courier your order through reputed and insured logistics partners, which may include BVC Logistics and other authorised courier partners designated by Irasva from time to time. Every order is handled with care to ensure your jewellery reaches you safely.

Your jewellery is shipped in durable, tamper-evident packaging designed to protect your piece during transit. Eligible domestic shipments are appropriately insured while in transit and delivered through established logistics partners. Please do not accept a package that shows signs of damage or tampering, and contact our Customer Care Team immediately if you notice any issue.

Our standard shipping service is currently available for eligible orders within India. Where international delivery is available for a particular product or destination, applicable import duties, taxes, shipping charges and other costs will be borne by the customer unless otherwise communicated by Irasva.

Until your order is ready to be shipped, you can request a change to your shipping address. Please contact our Customer Care Team at +91 85910 49076 for assistance. For orders that have already been dispatched, we may be able to arrange re-delivery to your new address once the consignment is returned to us, subject to applicable logistics procedures and charges.

We ship to eligible serviceable locations across India, subject to logistics and security restrictions. You can check serviceability using your pincode during checkout or contact our Customer Care Team for assistance.

COD availability depends on factors such as the order value, product, destination and other applicable conditions. Where COD is available, the option will be displayed during checkout.

Our 15-Day Return Policy gives you time to ensure your purchase is right for you. Eligible products can be returned within 15 days from the date of delivery for online purchases, subject to the applicable Return, Exchange & Buyback Policy.
The product must be unused, unworn and in its original condition, with the applicable invoice, certificate, packaging and documentation. Personalised, engraved, custom-made and other specified products are not eligible for return.

Return shipping arrangements will be communicated when your return request is approved. Any applicable shipping charges will be handled in accordance with our Return, Exchange & Buyback Policy.

Irasva offers a Lifetime Exchange and Buyback Programme on eligible Irasva products within India, subject to product evaluation and the applicable policy.
The exchange or buyback value is determined based on prevailing market rates, product specifications and condition. Applicable deductions may be made for discounts, coupons, promotional benefits, damage, excessive wear and tear, alterations or other factors specified in the policy.

Certain products, including specified precious gemstones and solitaire diamonds above 50 cents, are excluded from the Lifetime Exchange & Buyback Programme.
For complete details, please refer to our Return, Exchange & Buyback Policy.

Irasva offers multiple payment options for your order, including RTGS / NEFT / IMPS, Credit and Debit Cards, UPI, Net Banking, Payment Links, Wallet Payments and Cash on Delivery, where available.

Online payments are processed through authorised payment service providers using appropriate security measures to protect your payment information.

We believe in transparent pricing. The applicable product price and taxes will be displayed during the purchase process. Any applicable shipping, customisation, certification or other charges will be communicated before your order is confirmed.

No. Irasva does not offer price matching or retrospective price adjustments. Our pricing is based on factors including prevailing precious metal, diamond and gemstone prices, which may change from time to time.

If you experience a workmanship-related issue with your Irasva jewellery, please contact our Customer Care Team. Our team will assess the piece and determine the appropriate repair or service solution.

Where an issue is determined to be a workmanship-related defect, applicable repairs may be carried out without charge, subject to the relevant terms. Damage caused by accidental damage, misuse, improper care, unauthorised repairs, resizing or alterations may be subject to applicable repair, shipping and service charges.

If you have purchased an eligible product online and wish to return it, please refer to our 15-Day Return Policy.

We strongly recommend having your Irasva jewellery resized, repaired or altered only by Irasva or an authorised service provider.

While you may choose to have your ring resized by another jeweller, please note that jewellery that has been modified, resized or repaired by an unauthorised jeweller may not be eligible for return, exchange or buyback. Unauthorised modifications can also affect the condition, setting and structural integrity of the piece.