LEGAL & POLICIES
At Irasva, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Renaissance Global Limited, which operates the Irasva brand and the Irasva website at www.irasva.com ("Website"), and any Irasva mobile applications or other digital platforms that link to this Privacy Policy (collectively, the "Platform"), collect, use, store, disclose and protect your personal information.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will seek your consent for the collection and processing of your personal data in accordance with applicable law.
This Privacy Policy applies to visitors, registered users and customers who browse, interact with or transact through the Platform.
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, information generated through your use of the Platform, and information received from third parties where permitted by applicable law.
Information You Provide to Us
Depending on how you interact with Irasva, this may include:
- Full name
- Email address
- Mobile or telephone number
- Billing and shipping address
- Delivery and contact details
- Account and login information
- Date of birth, anniversary or other information that you choose to provide
- Product preferences and wishlist information
- Information provided while making an enquiry, booking an appointment or requesting a consultation
- Communications and correspondence with our customer service teams, including chat, email or other interactions
- Feedback, reviews and survey responses
- Information submitted while participating in contests, promotions, events or loyalty programmes
- Any other information that you voluntarily provide to us
Transaction and Payment Information
When you purchase products or services through the Platform, we may collect information necessary to process and fulfil your order, including billing, shipping and transaction details.
Payments may be processed through authorised third-party payment service providers.
Where payment information is processed by such providers, it may be subject to their respective privacy policies and security practices.
We do not intend to store complete payment card details on our systems unless specifically required and permitted for the relevant service.
Information Collected Automatically
When you access or use our Platform, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Network information
- Date and time of access
- Pages visited and products viewed
- Search and browsing activity on the Platform
- Referring websites or sources
- Approximate location information
- Information relating to how you interact with our Platform, including products added to your cart or wishlist
We use this information to maintain, secure and improve the Platform and to understand how customers interact with our products and services.
2. HOW WE USE YOUR INFORMATION
We may use your personal information for the following purposes:
- To create and manage your account
- To process and fulfil orders and payments
- To deliver products and services
- To provide customer support and respond to enquiries
- To arrange appointments, consultations, home services and other services requested by you
- To communicate with you regarding your orders, purchases, appointments or account
- To provide information about products, collections, services and experiences that may be relevant to you
- To send promotional and marketing communications where permitted by applicable law and based on your preferences or consent, where required
- To personalise and improve your experience on the Platform
- To understand customer preferences and analyse trends and usage
- To conduct research, surveys and customer feedback programmes
- To administer contests, events, promotions and loyalty programmes
- To detect, prevent and investigate fraud, misuse, security incidents and other unlawful activities
- To maintain the security and integrity of our Platform
- To comply with applicable laws, regulations, legal processes and governmental requirements
- To protect our legal rights, property and interests
- For other purposes disclosed to you at the time your information is collected or otherwise permitted under applicable law
3. MARKETING COMMUNICATIONS
With your consent, where required under applicable law, we may contact you through email, SMS, WhatsApp, telephone calls or other communication channels regarding our products, collections, offers, events and services.
You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us using the details provided below.
Please note that even if you opt out of marketing communications, we may continue to send you essential service-related communications, including information relating to your orders, transactions, appointments, account or other services requested by you.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our Platform may use cookies, pixels, tags, SDKs and similar technologies to provide and improve our services.
These technologies may be used to:
- Enable essential website functionality
- Remember your preferences
- Maintain your shopping cart and account session
- Understand how visitors use our Platform
- Measure website performance
- Personalise content and experiences
- Measure the effectiveness of advertising and marketing campaigns
- Help detect fraud and improve security
We may use analytics and advertising technologies provided by third parties, including Google and other service providers, where applicable.
You may be able to manage or disable cookies through your browser or device settings. Certain features of the Platform may not function properly if essential cookies are disabled.
Where required by applicable law, we will seek your consent before placing or using non-essential cookies and similar technologies.
5. SHARING OF PERSONAL INFORMATION
We may share your personal information with third parties where necessary to provide our products and services, operate our business, comply with legal obligations or otherwise as permitted by applicable law.
These third parties may include:
- Payment processors and financial institutions
- Courier, logistics and delivery partners
- Technology, hosting and cloud service providers
- Customer service and communication providers
- Analytics and technology partners
- Marketing and advertising service providers
- CRM and customer engagement platforms
- Fraud prevention and security service providers
- Professional advisers, auditors and consultants
- Government authorities, regulators, courts or law enforcement agencies where required or permitted by law
- Other service providers engaged by us to support our business operations
We require third-party service providers who process personal information on our behalf to handle such information in accordance with applicable contractual and legal requirements.
We do not sell your personal information for monetary consideration.
6. LEGAL DISCLOSURES
We may disclose personal information where we reasonably believe that disclosure is necessary to:
- Comply with applicable laws, regulations or legal processes
- Respond to a court order, subpoena or governmental request
- Detect, prevent or investigate fraud, security incidents or unlawful activity
- Protect the rights, property or safety of Irasva, our customers or others
- Establish, exercise or defend legal claims
Such disclosures may be made without prior notice to you where permitted or required by applicable law.
7. DATA SECURITY
We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
We work with appropriate service providers and technology partners to maintain reasonable safeguards for the information processed on our behalf.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, maintain business and transaction records, resolve disputes, enforce our agreements and comply with applicable legal, regulatory and accounting requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable law.
9. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information held by us
- Request correction or updating of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of personal information, where permitted by law
- Opt out of promotional communications
- Raise a grievance or complaint regarding the processing of your personal information
To exercise your rights or raise a privacy-related concern, please contact us using the details provided in the "Contact Us" section below.
We may need to verify your identity before processing certain requests.
We will process your request within the time period prescribed under applicable law.
10. THIRD-PARTY WEBSITES AND SERVICES
Our Platform may contain links to websites, applications or services operated by third parties.
If you access such third-party websites or services, their respective privacy policies and terms will apply.
Irasva is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the privacy policies of such third parties before providing them with your personal information.
11. CHILDREN'S PRIVACY
Our Platform and services are not directed towards children.
We do not knowingly collect personal information from children except where permitted by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers or business partners may process personal information outside India.
Where personal information is transferred or processed outside India, we will take appropriate steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or applicable regulations.
Any updated version will be published on this page with the revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your information.
Where required by applicable law, we will provide additional notice or seek consent for material changes.
14. GRIEVANCE REDRESSAL AND CONTACT US
If you have any questions, concerns, requests or grievances regarding this Privacy Policy or the manner in which your personal information is handled, please contact us:
Company: Renaissance Global Limited
Brand: Irasva
Email: sales@irasva.com
We will endeavour to address your request or grievance within the time period prescribed under applicable law.
15. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable law and jurisdiction.
IMPORTANT
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, Irasva will obtain consent or provide the notices required under applicable data-protection laws before processing personal information.
If you do not agree with the applicable terms of this Privacy Policy, please discontinue your use of the Platform.
At Irasva, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Renaissance Global Limited, which operates the Irasva brand and the Irasva website at www.irasva.com ("Website"), and any Irasva mobile applications or other digital platforms that link to this Privacy Policy (collectively, the "Platform"), collect, use, store, disclose and protect your personal information.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will seek your consent for the collection and processing of your personal data in accordance with applicable law.
This Privacy Policy applies to visitors, registered users and customers who browse, interact with or transact through the Platform.
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, information generated through your use of the Platform, and information received from third parties where permitted by applicable law.
Information You Provide to Us
Depending on how you interact with Irasva, this may include:
- Full name
- Email address
- Mobile or telephone number
- Billing and shipping address
- Delivery and contact details
- Account and login information
- Date of birth, anniversary or other information that you choose to provide
- Product preferences and wishlist information
- Information provided while making an enquiry, booking an appointment or requesting a consultation
- Communications and correspondence with our customer service teams, including chat, email or other interactions
- Feedback, reviews and survey responses
- Information submitted while participating in contests, promotions, events or loyalty programmes
- Any other information that you voluntarily provide to us
Transaction and Payment Information
When you purchase products or services through the Platform, we may collect information necessary to process and fulfil your order, including billing, shipping and transaction details.
Payments may be processed through authorised third-party payment service providers.
Where payment information is processed by such providers, it may be subject to their respective privacy policies and security practices.
We do not intend to store complete payment card details on our systems unless specifically required and permitted for the relevant service.
Information Collected Automatically
When you access or use our Platform, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Network information
- Date and time of access
- Pages visited and products viewed
- Search and browsing activity on the Platform
- Referring websites or sources
- Approximate location information
- Information relating to how you interact with our Platform, including products added to your cart or wishlist
We use this information to maintain, secure and improve the Platform and to understand how customers interact with our products and services.
2. HOW WE USE YOUR INFORMATION
We may use your personal information for the following purposes:
- To create and manage your account
- To process and fulfil orders and payments
- To deliver products and services
- To provide customer support and respond to enquiries
- To arrange appointments, consultations, home services and other services requested by you
- To communicate with you regarding your orders, purchases, appointments or account
- To provide information about products, collections, services and experiences that may be relevant to you
- To send promotional and marketing communications where permitted by applicable law and based on your preferences or consent, where required
- To personalise and improve your experience on the Platform
- To understand customer preferences and analyse trends and usage
- To conduct research, surveys and customer feedback programmes
- To administer contests, events, promotions and loyalty programmes
- To detect, prevent and investigate fraud, misuse, security incidents and other unlawful activities
- To maintain the security and integrity of our Platform
- To comply with applicable laws, regulations, legal processes and governmental requirements
- To protect our legal rights, property and interests
- For other purposes disclosed to you at the time your information is collected or otherwise permitted under applicable law
3. MARKETING COMMUNICATIONS
With your consent, where required under applicable law, we may contact you through email, SMS, WhatsApp, telephone calls or other communication channels regarding our products, collections, offers, events and services.
You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us using the details provided below.
Please note that even if you opt out of marketing communications, we may continue to send you essential service-related communications, including information relating to your orders, transactions, appointments, account or other services requested by you.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our Platform may use cookies, pixels, tags, SDKs and similar technologies to provide and improve our services.
These technologies may be used to:
- Enable essential website functionality
- Remember your preferences
- Maintain your shopping cart and account session
- Understand how visitors use our Platform
- Measure website performance
- Personalise content and experiences
- Measure the effectiveness of advertising and marketing campaigns
- Help detect fraud and improve security
We may use analytics and advertising technologies provided by third parties, including Google and other service providers, where applicable.
You may be able to manage or disable cookies through your browser or device settings. Certain features of the Platform may not function properly if essential cookies are disabled.
Where required by applicable law, we will seek your consent before placing or using non-essential cookies and similar technologies.
5. SHARING OF PERSONAL INFORMATION
We may share your personal information with third parties where necessary to provide our products and services, operate our business, comply with legal obligations or otherwise as permitted by applicable law.
These third parties may include:
- Payment processors and financial institutions
- Courier, logistics and delivery partners
- Technology, hosting and cloud service providers
- Customer service and communication providers
- Analytics and technology partners
- Marketing and advertising service providers
- CRM and customer engagement platforms
- Fraud prevention and security service providers
- Professional advisers, auditors and consultants
- Government authorities, regulators, courts or law enforcement agencies where required or permitted by law
- Other service providers engaged by us to support our business operations
We require third-party service providers who process personal information on our behalf to handle such information in accordance with applicable contractual and legal requirements.
We do not sell your personal information for monetary consideration.
6. LEGAL DISCLOSURES
We may disclose personal information where we reasonably believe that disclosure is necessary to:
- Comply with applicable laws, regulations or legal processes
- Respond to a court order, subpoena or governmental request
- Detect, prevent or investigate fraud, security incidents or unlawful activity
- Protect the rights, property or safety of Irasva, our customers or others
- Establish, exercise or defend legal claims
Such disclosures may be made without prior notice to you where permitted or required by applicable law.
7. DATA SECURITY
We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
We work with appropriate service providers and technology partners to maintain reasonable safeguards for the information processed on our behalf.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, maintain business and transaction records, resolve disputes, enforce our agreements and comply with applicable legal, regulatory and accounting requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable law.
9. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information held by us
- Request correction or updating of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of personal information, where permitted by law
- Opt out of promotional communications
- Raise a grievance or complaint regarding the processing of your personal information
To exercise your rights or raise a privacy-related concern, please contact us using the details provided in the "Contact Us" section below.
We may need to verify your identity before processing certain requests.
We will process your request within the time period prescribed under applicable law.
10. THIRD-PARTY WEBSITES AND SERVICES
Our Platform may contain links to websites, applications or services operated by third parties.
If you access such third-party websites or services, their respective privacy policies and terms will apply.
Irasva is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the privacy policies of such third parties before providing them with your personal information.
11. CHILDREN'S PRIVACY
Our Platform and services are not directed towards children.
We do not knowingly collect personal information from children except where permitted by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers or business partners may process personal information outside India.
Where personal information is transferred or processed outside India, we will take appropriate steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or applicable regulations.
Any updated version will be published on this page with the revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your information.
Where required by applicable law, we will provide additional notice or seek consent for material changes.
14. GRIEVANCE REDRESSAL AND CONTACT US
If you have any questions, concerns, requests or grievances regarding this Privacy Policy or the manner in which your personal information is handled, please contact us:
Company: Renaissance Global Limited
Brand: Irasva
Email: sales@irasva.com
We will endeavour to address your request or grievance within the time period prescribed under applicable law.
15. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable law and jurisdiction.
IMPORTANT
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, Irasva will obtain consent or provide the notices required under applicable data-protection laws before processing personal information.
If you do not agree with the applicable terms of this Privacy Policy, please discontinue your use of the Platform.
