At Irasva, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Renaissance Global Limited, which operates the Irasva brand and the Irasva website at www.irasva.com ("Website"), and any Irasva mobile applications or other digital platforms that link to this Privacy Policy (collectively, the "Platform"), collect, use, store, disclose and protect your personal information.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will seek your consent for the collection and processing of your personal data in accordance with applicable law.
This Privacy Policy applies to visitors, registered users and customers who browse, interact with or transact through the Platform.

1. PERSONAL INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, information generated through your use of the Platform, and information received from third parties where permitted by applicable law.

Information You Provide to Us
Depending on how you interact with Irasva, this may include:

• Full name
• Email address
• Mobile or telephone number
• Billing and shipping address
• Delivery and contact details
• Account and login information
• Date of birth, anniversary or other information that you choose to provide
• Product preferences and wishlist information
• Information provided while making an enquiry, booking an appointment or requesting a consultation
• Communications and correspondence with our customer service teams, including chat, email or other interactions
• Feedback, reviews and survey responses
• Information submitted while participating in contests, promotions, events or loyalty programmes
• Any other information that you voluntarily provide to us

Transaction and Payment Information

When you purchase products or services through the Platform, we may collect information necessary to process and fulfil your order, including billing, shipping and transaction details.

Payments may be processed through authorised third-party payment service providers. 
Where payment information is processed by such providers, it may be subject to their respective privacy policies and security practices.

Information Collected Automatically
When you access or use our Platform, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Network information
• Date and time of access
• Pages visited and products viewed
• Search and browsing activity on the Platform
• Referring websites or sources
• Approximate location information
• Information relating to how you interact with our Platform, including products added to your cart or wishlist

We use this information to maintain, secure and improve the Platform and to understand how customers interact with our products and services.

2. HOW WE USE YOUR INFORMATION
We may use your personal information for the following purposes:

• To create and manage your account
• To process and fulfil orders and payments
• To deliver products and services
• To provide customer support and respond to enquiries
• To arrange appointments, consultations, home services and other services requested by you
• To communicate with you regarding your orders, purchases, appointments or account
• To provide information about products, collections, services and experiences that may be relevant to you
• To send promotional and marketing communications where permitted by applicable law and based on your preferences or consent, where required
• To personalise and improve your experience on the Platform
• To understand customer preferences and analyse trends and usage
• To conduct research, surveys and customer feedback programmes
• To administer contests, events, promotions and loyalty programmes
• To detect, prevent and investigate fraud, misuse, security incidents and other unlawful activities
• To maintain the security and integrity of our Platform
• To comply with applicable laws, regulations, legal processes and governmental requirements
• To protect our legal rights, property and interests
• For other purposes disclosed to you at the time your information is collected or otherwise permitted under applicable law

3. MARKETING COMMUNICATIONS
With your consent, where required under applicable law, we may contact you through email, SMS, WhatsApp, telephone calls or other communication channels regarding our products, collections, offers, events and services.

You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us using the details provided below.

Please note that even if you opt out of marketing communications, we may continue to send you essential service-related communications, including information relating to your orders, transactions, appointments, account or other services requested by you.

4. COOKIES AND SIMILAR TECHNOLOGIES
Our Platform may use cookies, pixels, tags, SDKs and similar technologies to provide and improve our services.

These technologies may be used to:

• Enable essential website functionality
• Remember your preferences
• Maintain your shopping cart and account session
• Understand how visitors use our Platform
• Measure website performance
• Personalise content and experiences
• Measure the effectiveness of advertising and marketing campaigns
• Help detect fraud and improve security

We may use analytics and advertising technologies provided by third parties, including Google and other service providers, where applicable.

You may be able to manage or disable cookies through your browser or device settings. Certain features of the Platform may not function properly if essential cookies are disabled.

Where required by applicable law, we will seek your consent before placing or using non-essential cookies and similar technologies.

5. SHARING OF PERSONAL INFORMATION
We may share your personal information with third parties where necessary to provide our products and services, operate our business, comply with legal obligations or otherwise as permitted by applicable law.

These third parties may include:

• Payment processors and financial institutions
• Courier, logistics and delivery partners
• Technology, hosting and cloud service providers
• Customer service and communication providers
• Analytics and technology partners
• Marketing and advertising service providers
• CRM and customer engagement platforms
• Fraud prevention and security service providers
• Professional advisers, auditors and consultants
• Government authorities, regulators, courts or law enforcement agencies where required or permitted by law
• Other service providers engaged by us to support our business operations

We require third-party service providers who process personal information on our behalf to handle such information in accordance with applicable contractual and legal requirements.

We do not sell your personal information for monetary consideration.

6. LEGAL DISCLOSURES
We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with applicable laws, regulations or legal processes
• Respond to a court order, subpoena or governmental request
• Detect, prevent or investigate fraud, security incidents or unlawful activity
• Protect the rights, property or safety of Irasva, our customers or others
• Establish, exercise or defend legal claims

Such disclosures may be made without prior notice to you where permitted or required by applicable law.

7. DATA SECURITY
We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

We work with appropriate service providers and technology partners to maintain reasonable safeguards for the information processed on our behalf.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION