Copy of Shipping Policy
At Irasva, we take great care to ensure that your jewellery reaches you safely, securely and in perfect condition.
We offer complimentary insured shipping on all eligible orders within India. Every order is carefully packaged and shipped through our authorised logistics partner.
Please read the following Shipping Policy for details regarding delivery, packaging and gift orders.
1. FREE SHIPPING WITHIN INDIA
We offer free shipping on all orders within India.
All orders are shipped with appropriate transit insurance for added protection during delivery.
At the time of delivery, we strongly recommend that you:
- Check the outer packaging for any signs of damage, tampering or unusual opening.
- Verify that the package appears intact before accepting delivery.
- If you notice any visible damage or signs of tampering, please notify the delivery personnel immediately and, where possible, record the condition of the package through photographs or video.
- Contact Irasva Customer Support at the earliest if you believe your order has been damaged or tampered with during transit.
2. SHIPPING PARTNER
Orders placed by customers within India will be shipped through our authorised logistics partner, BVC Logistics, or such other logistics partner as Irasva may designate from time to time.
Once your order has been processed and securely packaged, it will be handed over to the designated logistics partner for delivery.
You will receive relevant order and shipping updates through the contact details provided at the time of purchase.
3. PACKAGING & SECURITY
We take special care in packaging jewellery to ensure that it reaches you safely and securely.
Every Irasva jewellery package is:
- Securely packed
- Designed to be tamper-evident
- Appropriately protected for transit
- Placed in an exclusive Irasva jewellery box
- Accompanied by the relevant product documentation and certificates, wherever applicable
Each piece of jewellery is hallmarked in accordance with applicable requirements, except 10kt jewellery, and diamond jewellery products are accompanied by the applicable certification, including HRD certification where applicable.
4. DELIVERY OF JEWELLERY
For security reasons, jewellery orders may be subject to additional verification before dispatch or delivery.
Orders will be delivered to the address provided by the customer at the time of purchase.
Customers are responsible for ensuring that the delivery address, contact number and other delivery information provided to Irasva are accurate and complete.
Irasva will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
5. DELIVERY ATTEMPTS
Our logistics partner may make multiple delivery attempts depending on the delivery location and applicable logistics procedures.
If delivery cannot be completed due to the recipient being unavailable, an incorrect address, inability to verify the recipient or other circumstances beyond Irasva's control, the order may be returned to Irasva.
Any subsequent re-delivery may be subject to additional verification and applicable charges, where communicated to the customer.
6. INSURED SHIPPING
All eligible domestic shipments are shipped with appropriate transit insurance.
The insurance is intended to provide protection while the shipment is in transit through the designated logistics network.
Customers should not open, modify or otherwise interfere with the package before confirming that the outer packaging is intact.
In case of any visible damage or tampering, please contact Irasva Customer Support immediately and provide photographs, videos or other information requested by our team.
7. GIFT PACKAGING
We offer complimentary gift packaging for eligible purchases.
If your purchase is intended as a gift, you may select the gift packaging option while placing your order.
Your jewellery will be packaged in distinctive Irasva gift packaging and may be accompanied by a personalised gift message.
Whether you choose to present the gift personally or have it delivered directly to the recipient, we aim to make the experience special.
8. GIFT MESSAGE
You can include a personalized gift message with your order by entering your message in the Gift Message field available on the shopping bag/cart page, where the option is provided.
Your message will be printed on a dedicated card and included with the gift.
Please ensure that your message does not contain any inappropriate, unlawful or offensive content. Irasva reserves the right not to print messages that do not meet these requirements.
9. IMPORTANT INFORMATION
- Free shipping is currently available for eligible orders shipped within India.
- International shipping is currently not available unless specifically communicated by Irasva.
- Delivery timelines may vary depending on the destination, order verification, product availability and logistics conditions.
- Certain locations may be subject to delivery restrictions due to security, logistics or regulatory considerations.
- Orders may be subject to additional verification before dispatch for security and fraud-prevention purposes.
- Delivery dates provided at the time of purchase are estimates and may be affected by circumstances beyond Irasva's reasonable control.
- Irasva reserves the right to change its logistics partners, shipping procedures or delivery terms from time to time.
10. DAMAGED OR TAMPERED SHIPMENTS
If your package appears damaged, opened, tampered with or otherwise compromised at the time of delivery, please:
- Do not accept the package where the delivery process permits refusal.
- Take clear photographs or video of the package and visible damage or tampering.
- Contact Irasva Customer Support immediately.
- Retain the original packaging and all accompanying materials until the matter has been resolved.
For products that are damaged or incorrect, please also refer to our Return Policy, which sets out the applicable reporting and resolution process.
11. CONTACT US
For any questions regarding shipping, delivery or your order, please contact our Customer Support team through the contact details available on www.irasva.com.
Customer Support: +91 8591049076
Email: sales@irasva.com
Customer Support Hours: 10 am to 6:30 pm
