Copy of Return Policy

At Irasva, we want you to love every piece you purchase. If something isn’t quite right, our return, exchange and buyback policies are designed to provide you with flexibility and peace of mind.

Please read the following policy carefully before initiating a return, exchange or buyback.

1. 15-DAY RETURN POLICY
Easy 15-Day Returns

Eligible products may be returned within 15 days from the date of delivery for online orders or from the date of purchase for purchases made at an Irasva store, subject to the conditions set out below.

All returns are subject to product inspection and quality approval by Irasva.

Eligibility for Return
A product will be eligible for return only if it:

• Is unused and unworn
• Is in its original condition
• Has not been resized, altered, repaired or modified
• Is accompanied by all required documentation and packaging

What Must Accompany the Return
The product must be returned with:

• Original packaging
• Original invoice
• Original product certificate, wherever applicable
• All tags, seals and other accompanying documentation

If the original certificate is unavailable, Irasva may send the solitaire, diamond or jewellery to a certified laboratory for re-certification. The customer will be responsible for the applicable shipping, insurance and re-certification costs.

Discount and Promotion Adjustment
Refunds will be adjusted for any discounts, coupons, vouchers, promotional offers or other benefits applied at the time of purchase.
For partial returns, the applicable discount or promotional benefit may be recalculated based on the products retained by the customer. Any resulting adjustment will be deducted from the refund amount.

2. PRODUCTS NOT ELIGIBLE FOR RETURN
The following products are not eligible for return:

1. Personalised or engraved jewellery
2. Custom-made jewellery
3. Gold coins or bullion
4. Products that have been worn, damaged, altered, resized or repaired
5. Products with tampered tags, seals or packaging
6. Products missing the required original documentation or certificates, subject to the re-certification provisions above
7. Earrings and other products that, once worn, cannot be returned for hygiene reasons
8. Any other products specifically identified as non-returnable at the time of purchase

3. HOW TO INITIATE A RETURN
To initiate a return:

Step 1: Log into your Irasva account or contact our Customer Support team through the available phone or email channels.
Step 2: Raise a return request within 15 days of delivery for online orders or 15 days of purchase for store purchases.
Step 3: Wait for confirmation and return instructions from Irasva before shipping or handing over the product.

Products returned without an approved return request may not be accepted.

4. QUALITY CHECK
All returned products are subject to a quality inspection before a return, refund, exchange or buyback is approved.
Our Quality Department and/or a certified laboratory may inspect the product to verify:

• Product weight
• Product authenticity
• Product condition
• Diamond and gemstone details, where applicable
• Presence and condition of stones
• Any damage, cracks or scratches
• Any replacement of stones
• Any resizing, alteration or modification
• Certificate and documentation details

The quality inspection may take up to 4 working days from the date the product is received by Irasva.
A return may be rejected if:

• The product has been used or damaged
• The product has been resized, altered, repaired or modified
• The original packaging or certificate is missing, subject to applicable re-certification provisions
• Tags or seals have been tampered with
• The product received does not match the product originally purchased
• There are discrepancies in the product's weight, authenticity or other material characteristics

The final decision regarding eligibility for return and the applicable refund amount will be made after completion of the quality inspection.

5. REFUNDS
Refunds will be initiated only after the returned product successfully passes the quality inspection.
Once the return is approved:

• The refund will generally be made to the original payment method used for the purchase.
• Please allow 7–10 working days from quality-check approval for the refunded amount to be credited, subject to the processing timelines of the relevant bank or payment service provider.
• The refund amount may be adjusted for applicable discounts, coupons, vouchers, promotional benefits, shipping charges or other applicable deductions.

The refund timeline begins only after the returned product has been received and successfully passed the quality inspection.

6. DAMAGED OR INCORRECT PRODUCTS
We take every effort to ensure that your order reaches you in perfect condition.

If you receive a product that is damaged, defective or different from the product you ordered:

• Please report the issue within 48 hours of delivery.
• Share clear photographs and, where available, an unboxing video showing the condition of the package and product upon delivery.
• Our team will review the information provided and determine the appropriate resolution.

Claims reported after 48 hours may be subject to additional verification and may not be accepted.

7. IMPORTANT RETURN CONDITIONS
Promotional Benefits and Free Gifts
If an order includes a promotional benefit, free gift, gold coin or other complimentary product, such item must be returned along with the main product where applicable.

Where a promotional gold coin is not returned, the prevailing market value of the gold coin may be deducted from the refund amount.

The gold coin must be returned in its original condition.

Shipping Charges
Applicable shipping charges may be deducted or adjusted from the refund amount, depending on the circumstances of the return and the applicable offer or policy.

Product Condition
Any product showing signs of:

• Damage
• Excessive wear and tear
• Alteration
• Resizing
• Repair by a jeweller other than Irasva
• Stone replacement
• Stone damage
• Scratches or other material defects may not be accepted for return.

The product must be returned in the same condition as purchased, together with all supporting documentation.

Repeated or Suspicious Returns
Irasva reserves the right to refuse or restrict returns where it identifies repeated, excessive, fraudulent or otherwise suspicious return behaviour.

8. LIFETIME EXCHANGE & BUYBACK POLICY
Irasva offers a Lifetime Exchange and Buyback Programme on eligible Irasva products, subject to the terms and conditions set out below.

The programme is intended to provide customers with flexibility to upgrade, exchange or sell back eligible Irasva jewellery in the future.

The Lifetime Exchange and Buyback Programme is separate from the 15-Day Return Policy and is subject to product evaluation at the time of exchange or buyback.

9. CONDITION & DOCUMENTATION
Any product submitted for exchange or buyback must, wherever applicable:

• Be in its original condition
• Be accompanied by the original invoice
• Be accompanied by the original certificate
• Be accompanied by the original packaging and supporting documentation

If the original certificate is unavailable, Irasva may send the solitaire, diamond or jewellery to a certified laboratory for re-certification.

The customer will be responsible for applicable shipping, insurance and re-certification costs.

10. CALCULATION OF EXCHANGE & BUYBACK VALUE
The value of an eligible product for Lifetime Exchange or Buyback will be calculated based on the prevailing applicable market rate at the time of the transaction and after completion of the required product evaluation.

Where coupons, discounts, promotional offers or other benefits were applied at the time of the original purchase, the applicable exchange or buyback value may be reduced or adjusted in accordance with the value or percentage of the benefit originally received.

The final exchange or buyback value will be communicated after the product has undergone the required evaluation.

11. PRODUCT EVALUATION
Before confirming an exchange or buyback value, Irasva reserves the right to evaluate the product.

The evaluation may include verification of:

• Product weight
• Metal purity
• Diamond and gemstone details
• Product authenticity
• Product condition
• Stone condition
• Stone replacements
• Cracks, scratches or other damage
• Resizing, alterations or modifications
• Original invoice and certificate

The quality inspection conducted by Irasva's Quality Department and/or a certified laboratory may take up to 4 working days.

12. WEAR & TEAR, DAMAGE & STONE DEFECTS
Normal wear and tear may occur over the lifetime of a jewellery product.

However, deductions may apply for:

• Excessive wear and tear
• Damage
• Alterations or modifications
• Resizing
• Stone defects
• Cracked or damaged stones
• Replaced stones
• Missing documentation
• Other conditions affecting the value or authenticity of the product

No credit will be provided for damaged or defective stones, including cracks, scratches or replacements.
The value of damaged stones may be deducted from the applicable exchange or buyback value, and such stones may be returned to the customer.
Where stones need to be removed for evaluation or processing, there may be a risk of breakage. Any loss arising from such breakage during the removal process will be the customer's responsibility, and Irasva shall not be liable for such loss.

13. RE-CERTIFICATION
If the original certificate is not available, Irasva may require the solitaire or jewellery to be submitted to a certified laboratory for re-certification.

The customer shall bear the applicable:

• Shipping charges
• Insurance charges
• Laboratory charges
• Re-certification charges

The exchange or buyback process will proceed only after the required verification has been completed.

14. EXCLUSIONS
The Lifetime Buyback Programme does not apply to fully customised jewellery created specifically for a customer and not based on an existing Irasva design.
However, the Lifetime Exchange Programme remains applicable to such eligible customised pieces, subject to evaluation and applicable terms.
The following are excluded from the Lifetime Exchange and Buyback Programme:

• Precious gemstones
• Solitaire diamonds above 50 cents
  

15. LIFETIME EXCHANGE CREDIT
In the case of a Lifetime Exchange, the approved exchange value will be issued as credit towards a future purchase.
The exchange credit will remain valid for 60 days from the date of issue.
Any unused exchange credit after this period will expire.

16. BUYBACK / REFUND PAYMENT
For approved buyback transactions, the applicable buyback amount will be paid to the customer through:

• Online bank transfer; or
• The original source of payment, where applicable and operationally feasible.

Payment will generally be processed within 15 working days from receipt of the product and completion of the required evaluation and approval.
Actual credit timelines may vary depending on the customer's bank or payment service provider.

17. NAME CHANGES
Name changes on credit notes, invoices or other transaction documents will not be permitted unless authorised in writing by the customer whose name appears on the original invoice.

18. SHIPPING & TRANSIT
The Lifetime Exchange and Buyback Programme is available only for orders and purchases made within India and is not applicable to international orders.
Any shipping charges associated with an exchange or buyback will be borne by the customer unless otherwise communicated by Irasva.
Products being sent from the customer's location to an Irasva location must be appropriately packaged and shipped using the method specified by Irasva.
Any breakage, loss or damage occurring during transit from the customer's location to Irasva shall be the customer's responsibility, subject to applicable law.

19. TAXES, DUTIES & FEES
All applicable taxes, duties, laboratory charges, shipping charges, insurance charges and other applicable fees arising in connection with an exchange or buyback shall be borne by the customer, unless otherwise specified by Irasva or required under applicable law.

20. LIFETIME EXCHANGE & BUYBACK CALCULATION
The applicable Lifetime Exchange and Buyback values are as follows: